VISITING
Visiting is ONLY possible during loading at the warehouse after payment confirmation of the order.
PROFORMA INVOICE
Buyers MUST be aware that Proforma Invoices are ONLY issued after seller and buyer agreements. Once they are Issue payment is expected to be done within 3 working days.
DELIVERY
Delivery commences immediately after confirmation of payment. All shipments are processed and executed in Grünwald, Germany. We use the Hamburg Sea port for all sea freight shipments. All shipping documentation is scanned and emailed to buyers immediately upon shipment departure while originals are executed via DHL or FedEx Express delivery respectively.
PAYMENT TERMS
Our payment terms are strictly T/T payment. We do not accept Letter of Credit (L/C) OR Bank Guarantee.
REFUNDS
In case of cancellation or dispute after payments, we do offer a maximum of 7 days for a refund. All refunds are 100%.
DOCUMENTATIONS
We reserve the right to refuse disclosure of some documentation as it might concern our supplier’s information. It is one of our policies to protect our supplier’s information.
OUR RIGHTS
We reserve the right to cancel orders we are not satisfied with (Applicable to Minimum orders, delivery conflict ports, etc.) We reserve the right to choose our Customers Respectively.
